Name: Progressive Insurance
President & CEO: Tricia Griffith
Address of local operation: 6300 Wilson Mills Road, Mayfield Village, OH 44143
What the company does: Progressive’s vision is to be their customers No. 1 choice and destination for auto and other insurance. As their customers’ lives change and evolve, including purchasing a home, buying a boat or motorcycle, Progressive wants to be there to provide the protection and service they can count on. Progressive has many career paths you might not expect at an insurance company—like software developers and systems engineers—who along with customer care professionals drives them forward as a growing and evolving company.
Years in business: Founded in 1937
Why they won:
Progressive is committed to providing their employees with an environment that makes them feel welcomed, valued, safe, and respected. They live these values, they aren’t just posted on a wall. Because of this, employees are more engaged, inspired and interactive with both their colleagues and the company. Progressive also offers employees many opportunities to grow and thrive with the company.
“We grew stronger once the pandemic hit. We knew it was important for us to translate the Progressive employee experience and our culture to those who have been with us for decades, and to those who haven’t set foot in one of our buildings. Part of keeping our culture thriving and connected included regular video updates from our CEO Tricia Griffith, and ongoing communications from our Chief Medical Officer to answer FAQs about the pandemic. We’ve also kept our employees engaged via virtual company-wide events, such as Inclusion Week – which was hosted by our Employee Resource Groups.” –Neil Lenane, business leader of talent acquisition.
“Progressive’s growth has put us on a multi-year hiring spree, so we’ve been well-positioned for this job market. As of May 9, 2022, we have about 1,600 positions open across the U.S. in sales, customer service, claims, IT, analytics and more.” –Lenane
Said one employee: “I am able to do what I love every day. I am consistently given personal development opportunities. My team is supportive of each other and work together to further team and personal goals.” Said another employee, “I am constantly being challenged, I am constantly learning, if I have an issue with something work related, I feel comfortable to speak to my direct supervisor about it. People of power (i.e higher management) don’t make you feel that you cannot talk to them, it is truly an open-door policy, ideas are welcome, there is a balance with work/life especially even more so with the current COVID conditions, I have the flexibility to work and am also able to take care of my home as well. I can openly talk to my supervisor without feeling it will directly affect my job or my relationship within the organization. The list goes on. I truly love working at Progressive.”
For the 2022 Top Workplaces list, cleveland.com and the Plain Dealer have compiled 220 stand-out Northeast Ohio employers based on employee surveys. This year we’ve focused on employee retention in the face of staffing shortages. Find the full list and stories on the top three winners in each category at cleveland.com/top-workplaces.